Terms & Conditions

Last Updated: June 25, 2026

Welcome to Sonia House Of Aura ("Sonia House Of Aura", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of soniahouseofaura.in (the "Website"), including any purchases made through the Website.

By accessing, browsing, or placing an order through the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any other policies published on the Website.

If you do not agree with these Terms, please do not use the Website.

1. Eligibility

By using this Website, you represent that:

  • You are legally capable of entering into a binding contract under applicable law.

  • The information you provide is accurate, current, and complete.

  • You will use the Website only for lawful purposes.

2. About Sonia House Of Aura

Sonia House Of Aura is an India-based online business offering products including, but not limited to:

  • Anti-Tarnish Jewellery

  • American Diamond Jewellery

  • Sarees

  • Kurtis

Products are currently offered for delivery within India only.

3. Acceptance of Orders

Your order constitutes an offer to purchase products from us.

An order is considered accepted only after:

  • Successful payment verification;

  • Product availability confirmation; and

  • Dispatch of the order.

Receiving an order confirmation email does not necessarily constitute final acceptance of the order.

4. Pricing

All prices displayed on the Website are in Indian Rupees (INR).

While we strive to ensure pricing accuracy, errors may occasionally occur.

If a pricing or product listing error is identified before dispatch, we reserve the right to:

  • Cancel the order; and

  • Issue a full refund of any amount paid.

5. Product Availability

All products are subject to availability.

If an item becomes unavailable after an order is placed, we may:

  • Cancel the affected order; and

  • Refund the full amount paid for that item.

We shall not be liable for any indirect or consequential loss arising from product unavailability.

6. Product Descriptions

We make reasonable efforts to accurately describe all products.

However:

  • Colours may vary depending on lighting conditions, photography, editing, screen settings, and device displays.

  • Handmade or Machine made products may contain minor variations in finish, texture, stones, patterns, or craftsmanship.

  • Such variations are not considered defects.

Customers are responsible for reviewing product descriptions, dimensions, specifications, and care instructions before placing an order.

7. Payments

Payments are processed through secure third-party payment providers.

We do not store your complete card details, UPI PIN, or banking credentials.

Orders will be processed only after successful payment confirmation.

8. Shipping and Delivery

Shipping timelines provided on the Website are estimates and not guaranteed delivery commitments.

Delivery may be affected by:

  • Weather conditions;

  • Courier delays;

  • Public holidays;

  • Government restrictions;

  • Natural disasters;

  • Force majeure events; or

  • Other circumstances beyond our reasonable control.

Risk in the products passes to the customer upon successful delivery to the shipping address provided.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information;

  • Monitoring shipment tracking;

  • Receiving the package promptly;

  • Inspecting the package immediately upon delivery; and

  • Reporting any damage or defects within the period specified in our Returns & Refunds Policy.

Additional delivery or re-shipping charges resulting from incorrect addresses or customer unavailability shall be borne by the customer.

10. Returns and Refunds

Returns, replacements, refunds, and store credit are governed exclusively by our Returns & Refunds Policy.

Customers are encouraged to read that policy before making a purchase.

11. Product Care

Customers must follow the care instructions provided for each product.

Damage caused by:

  • Improper handling;

  • Chemicals;

  • Perfumes;

  • Lotions;

  • Hair sprays;

  • Makeup;

  • Sanitizers;

  • Excessive moisture;

  • Improper storage;

  • Washing contrary to instructions;

  • Alteration;

  • Misuse;

  • Accidental damage; or

  • Normal wear and tear

shall not be considered manufacturing defects.

This applies to jewellery, sarees, kurtis, and any other products sold through the Website.

12. Intellectual Property

All content available on this Website, including but not limited to:

  • Product photographs;

  • Lifestyle images;

  • Logos;

  • Brand names;

  • Graphics;

  • Designs;

  • Text;

  • Videos;

  • Product descriptions;

  • Website layout;

  • Icons; and

  • Software,

is the property of Sonia House Of Aura or is used under appropriate authorization.

No part of the Website may be copied, reproduced, distributed, modified, published, downloaded, or commercially exploited without our prior written permission.

Unauthorized use may result in legal action.

13. User Reviews

Customers may submit reviews and ratings.

By submitting content, you grant Sonia House Of Aura a non-exclusive, royalty-free, worldwide license to display, reproduce, publish, and use such content in connection with our business.

We reserve the right to edit, refuse, or remove reviews that are:

  • False;

  • Misleading;

  • Offensive;

  • Defamatory;

  • Illegal;

  • Spam;

  • Promotional; or

  • Inappropriate.

14. Promotions and Discount Codes

Promotional offers, discount codes, coupons, and special campaigns are subject to their individual terms.

We reserve the right to:

  • Modify or withdraw promotions at any time;

  • Cancel orders where promotional offers have been misused;

  • Refuse benefits obtained through fraudulent or abusive conduct.

15. Prohibited Use

You agree not to:

  • Use the Website for unlawful purposes;

  • Attempt unauthorized access to our systems;

  • Interfere with Website functionality;

  • Upload malicious software;

  • Commit fraud;

  • Impersonate another person;

  • Harass or abuse our representatives;

  • Submit false claims; or

  • Misuse our services in any manner.

We reserve the right to suspend or refuse service where we reasonably believe these Terms have been violated.

16. Order Cancellation by Sonia House Of Aura

We reserve the right to cancel orders before dispatch for legitimate business reasons, including but not limited to:

  • Product unavailability;

  • Pricing or listing errors;

  • Suspected fraudulent transactions;

  • Payment verification issues;

  • Incorrect or incomplete customer information;

  • Delivery location being non-serviceable; or

  • Events beyond our reasonable control.

Where an order is cancelled by us before dispatch, a full refund of the amount paid will be issued.

17. Customer Cancellation

Orders cannot be cancelled by customers once successfully placed through the Website.

Customers should carefully review all order details before completing payment.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Sonia House Of Aura shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from the use of the Website or the purchase of products.

Our total liability in relation to any claim shall not exceed the amount actually paid by the customer for the specific order giving rise to the claim, except where applicable law provides otherwise.

19. Indemnity

You agree to indemnify and hold harmless Sonia House Of Aura, its owners, representatives, and service providers from any claims, liabilities, losses, damages, expenses, or legal costs arising from:

  • Your breach of these Terms;

  • Your misuse of the Website;

  • Fraudulent or unlawful conduct; or

  • Violation of the rights of any third party.

20. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters;

  • Floods;

  • Earthquakes;

  • Fire;

  • Pandemic;

  • Government restrictions;

  • Internet failures;

  • Power outages;

  • Labour disputes;

  • Courier disruptions; or

  • Any other force majeure event.

Our obligations shall resume once such circumstances cease to affect performance.

21. Privacy

Your use of the Website is also governed by our Privacy Policy.

By using the Website, you consent to the collection and processing of information as described in that policy.

22. Changes to These Terms

We may modify these Terms from time to time.

Updated versions will be published on this Website with a revised "Last Updated" date.

Continued use of the Website after changes become effective constitutes acceptance of the revised Terms.

23. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to any mandatory rights available under applicable consumer protection laws, the courts located in Kolkata, West Bengal, shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the use of the Website.

24. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

25. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any other policies published on the Website, constitute the entire agreement between you and Sonia House Of Aura regarding the use of the Website and purchases made through it.

26. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us using the contact details available on our Website.

Sonia House Of Aura
Kolkata, West Bengal, India
Email: soniahouseofaura@gmail.com

WhatsApp - +91 916 375 9217