Privacy Policy

Last Updated: June 25, 2026

Welcome to Sonia House of Aura ("Sonia House of Aura", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or make a purchase from our website, soniahouseofaura.in ("Website").

By using our Website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Sonia House of Aura is an India-based online store offering fashion jewellery, anti-tarnish jewellery, American Diamond jewellery, sarees, kurtis, and related products.

Business Location: Kolkata, West Bengal, India

Email: soniahouseofaura@gmail.com

2. Information We Collect

We may collect the following information from customers:

A. Information You Provide

When placing an order, contacting us, submitting a review, or communicating with us, we may collect:

• Full Name

• Mobile Number

• Email Address

• Shipping Address

• Billing Address (if applicable)

• Order Details

• Customer Reviews and Ratings

• Information voluntarily provided through contact forms, email, or WhatsApp

B. Payment Information

Payments on our Website are processed through secure third-party payment providers such as Razorpay.

We do not store your complete debit card, credit card, UPI PIN, banking credentials, or other sensitive payment information on our servers.

C. Automatically Collected Information

When you browse our Website, we may automatically collect:

• IP Address

• Device Information

• Browser Type

• Operating System

• Pages Visited

• Referral Sources

• Date and Time of Visit

• Website Usage Data

This information may be collected through cookies and analytics tools.

3. How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Deliver products to customers

• Provide customer support

• Respond to inquiries and complaints

• Send order confirmations and shipping updates

• Verify transactions and prevent fraud

• Improve Website functionality and user experience

• Maintain business records

• Comply with legal obligations

• Request reviews or feedback

• Communicate through email, phone, or WhatsApp regarding orders and customer service

4. WhatsApp Communication

By providing your mobile number, you consent to receiving order-related communications through WhatsApp, phone calls, or SMS.

We may also send promotional messages where permitted by applicable law or where you have provided consent.

You may opt out of promotional communications at any time by contacting us.

5. Cookies and Analytics

Our Website may use cookies and similar technologies to improve user experience and analyze Website performance.

We may use services such as Google Analytics to understand visitor behavior and Website usage.

Cookies may help us:

• Remember preferences

• Improve Website functionality

• Analyze traffic

• Enhance security

Most browsers allow users to control or disable cookies through browser settings.

6. Sharing of Information

We do not sell, rent, or trade personal information to third parties.

We may share information with trusted service providers only when necessary for business operations, including:

Payment Providers

• Razorpay and related payment processors

Shipping and Logistics Providers

• NimbusPost

• Courier partners engaged through NimbusPost

Technology and Analytics Providers

• Website hosting providers

• Analytics providers

• Security and fraud prevention services

These parties receive only the information necessary to perform their services.

7. Data Retention

We retain customer information for as long as reasonably necessary to:

• Complete transactions

• Provide customer support

• Maintain records

• Resolve disputes

• Comply with legal, tax, accounting, or regulatory obligations

After information is no longer required, we may delete or anonymize it where practical.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect information, we cannot guarantee absolute security.

9. Customer Reviews and User Content

If you submit reviews, ratings, testimonials, or feedback, you grant us permission to display such content on our Website and marketing materials.

We reserve the right to remove content that is unlawful, misleading, offensive, abusive, or inappropriate.

10. Children's Privacy

Our Website is intended for a general audience and is not directed toward children under 18 years of age.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

11. Your Rights

Subject to applicable law, you may request:

• Access to your personal information

• Correction of inaccurate information

• Deletion of information where legally permissible

• Withdrawal of consent where applicable

To make a request, contact us at:

Email: soniahouseofaura@gmail.com

We may require verification of identity before processing requests.

12. Third-Party Websites

Our Website may contain links to third-party websites, payment providers, social media platforms, or other services.

We are not responsible for the privacy practices, content, or policies of third-party websites. Users should review the privacy policies of those services independently.

13. Compliance With Laws

We may disclose information where required by law, court order, governmental authority, regulatory authority, law enforcement agency, or to protect our legal rights and interests.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page along with the updated "Last Updated" date.

Continued use of the Website after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

For questions, requests, complaints, or concerns regarding this Privacy Policy or your personal information, please contact:

Sonia House of Aura
Kolkata, West Bengal, India
Email: soniahouseofaura@gmail.com

WhatsApp - +91 916 375 9217

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.